Your Doctors

For after hours medical
advice please call
1800 022 222

For after hours home visits please call 8724 6300

Frequently asked questions

 

Is bulk-billing available?

We are a private billing practice, so usually each consultation incurs a private fee, which is claimable through Medicare. We do bulk-bill pensioners and concession card holders Mon-Fri, private fees apply for Saturdays. A valid pension or concession card needs to be sighted at the time of visit. Scheduled childhood immunisation appointments attract a private fee. 

What are your fees?

Our receptionists can advise you of the estimate of what your appointment will cost you. Please note that this is a guide only as the doctor will bill you at the end of your consultation, based on the time taken and number of issues presented during the consultation. Certain items such as pregnancy tests and GP Management plans incur additional costs.

Can I book my appointments online?

Yes, you can book anywhere, anytime by using MyHealth1st, our online booking system. Please phone one of our practices to book the following appointments as these need to be booked when a Nurse is present: Vaccinations (Childhood and Travel), Contraception Devices (IUD/Implanon/Mirena), Ear Syringe, Excisions, Health Assessments and Wart Treatments. To cancel an online appointment, please phone one of our practices. 

New patients are encouraged to phone our practice when making their initial appointment, so that our reception staff can advise you of important information before your appointment and gather your contact information. New Patients are booked for a 30 minute consultation. Please speak to your doctor during this appointment if you would like to have your medical record from your previous practice transferred to us. Your previous practice can charge a fee for this service and you will need to speak to them to find out about this. 

Can I cancel my booked appointments online?

In order to run our online appointment booking system as efficiently as possible, all changes or cancellations to appointments that have been booked online need to be cancelled by calling one of our practices. 

How do I collect my results?

In order to receive your test results, you will need to book a follow-up appointment so that your doctor can discuss your results with you. If results require urgent attention, we will contact you via phone and request you come in for a recall.

Can I request a repeat script or referral without a consultation?

In some cases, our doctors can provide you with a repeat script or referral without a consult. There are conditions that have to be met in order for our doctors to provide scripts without a consultation, to uphold our high level of patient care. Repeat scripts/referrals without a consultation attract a private fee. Please phone our practice for more information.