Welcome to Your Doctors

We are a General Practice assisting patients in the Inner West of Sydney. Our goal is to provide an unparalleled standard of patient care.

Our medical practitioners are highly experienced, industry leaders across a full range of healthcare services for all ages. If you're looking for a practice that caters for your entire family, or you simply need some advice on your health, get in contact with one of our practices today. 

We're Hiring GPs - Join our Team

We’re a friendly, well-established GP-owned (not corporate) practice and are always keen to hear from enthusiastic GPs interested in joining our supportive and collaborative team. If you would like to apply, please email your CV and cover letter to admin@yourdoctors.com.au. We can also connect you with our practice managers in Martin Place and Randwick, if a practice in a location there would suit you better.

Telehealth appointments

Telehealth appointments are offered to patients with flu-like symptoms, or those isolating due to a COVID-19 positive result. Telehealth appointments will be privately billed for a fee up to $110.00 (Mon-Fri) or $130.00 (Sat) for Telehealth appointments of up to 15 minutes. Face-to-face appointments are encouraged where possible, as this enables our Doctors to practice in line with best practice medicine.

Annual Influenza and COVID-19 Vaccinations

You can book your flu vaccination online through HotDoc, by selecting the Flu Vac (Nurse only) practitioner.  We continue to offer COVID-19 vaccinations for adults and children aged 5+. Influenza vaccine and a dose of COVID-19 vaccine can be administered on the same day.

New Flu vaccinations become available towards the end of April, each year. We recommend having the flu vaccination at the end of April or in May, before the peak flu season (usually between June - September), as your immunity is strongest and most effective 3 to 4 months after you are vaccinated. Your Doctors highly recommends influenza vaccines to everyone, especially those aged under 5, over 65, and anyone with a chronic illness.

Private flu shots are charged a $20 fee. Patients eligible under the National Immunisation Program (NIP) will receive the flu vaccine itself at no cost. You may be charged a professional service fee for the consultation.

COVID-19 vaccinations are currently free service.  You may be charged a professional service fee for the consultation.

Masks are recommended

Whilst masks are no longer mandatory in many settings, mask-wearing continues to be recommended in general practices, medical centres and pharmacies. Wearing a mask will help protect people at higher risk from severe illness.

We do ask patients, staff and visitors to our practice (or those who are accompanying anyone) who have cold or flu symptoms, to please wear a mask in consideration of:

• others who may be high risk patients and who are in our waiting room 
• our doctors, nurses, receptionists and other staff

Masks also help protect you from any viral infections that others may have while you are inside our practice.

If you are visiting our practice and have forgotten to bring a mask, but would like to wear one, speak to our reception staff who can provide you with a free mask. 

Masks should not be worn by toddlers under 2 years of age and babies, as they are a choking and suffocation risk. NSW health provides a video on how to wear a mask correctly.  Your mask should fit snugly under your chin, over the bridge of your nose and against the sides of your face; covering both your nose and mouth.

How do I collect my test results?

For privacy and medico-legal reasons: all patients are requested to return in person to collect results of any tests or scans (including x-rays) via a follow-up appointment unless prior arrangement is made with their doctor. If results require urgent attention then we will contact you via phone and request you come in as soon as possible.

Can I request a repeat prescription or referral, without a consultation?

In some cases, our doctors may provide you with a repeat prescription or referral without a consult. There are conditions that have to be met in order for our doctors to provide these without consultation, for your safety, and to uphold our high level of patient care.

Repeat scripts and referrals without a consultation attract a small non-rebatable fee. Please phone our practice for more information.

Can I request a long consultation?

Our practice offers all of our patients long consultations upon request.

Can I request a home visit/ what is your after-hours care?

We make provisions for home visits and after-hours care for registered patients of our practice.

Outside business hours/ on the weekends: Your Doctors subscribes to the Sydney Medical Service Cooperative Limited, phone number 8724 6300. This service operates for registered patients of our practice:

• Weeknights from 6pm to 8am the following the morning.
• Weekends from 12 noon Saturday to 8am Monday morning.
• Public holidays (all hours).

This service is staffed by qualified general practitioners who are registered in NSW and who provide our practice with detailed reports of any visits they attend.

Patients who are registered with Medicare or Veterans Affairs are bulk-billed. Patients who are not registered with either are charged a fee directly by the service. Payment is made at the time of visit, costs are advised when making the request.

Correspondence

We are able to receive correspondence electronically via HealthLink (HealthLink ID is: innerwst) and via Medical Objects. If you would like us to upload a copy of correspondence to your patient file (for example, a letter from your specialist that was not sent via HealthLink), please email it to reception@yourdoctors.com.au

Please note this email inbox is only monitored during our business hours. For general inquiries, please contact our reception team by telephone. Repeat prescriptions or referral requests should be submitted via QuickConsults on HotDoc. If your matter is urgent, do not email us. In an emergency, call 000 or attend your nearest Emergency Department.

We do not encourage the use of email for sending medical or patient information. If you need to send or receive such information then please phone us to organise an alternative method. Email is not encrypted and the possibility of interception by third parties must be considered.

We cannot guarantee the confidentiality of any information transferred via email.

This practice does not, by default, send patients reports or similar information via email. Only in situations where a doctor determines that it is clinically safe and that a face-to-face consultation is unnecessary can this occur.

If a patient desires to provide consent for information to be emailed to them from the practice, they must:

1. Write and send a formal request via email to the practice, AND
2. Obtain the approval of their doctor (in-person or over the phone).

The practice will then take further steps to ensure the request is being initiated by the correct person. Requests of this nature are normally acknowledged within two (2) business days.

Can I phone my doctor?

All doctors will be able to take your phone calls when appropriate. If they cannot speak to you immediately then you can request that a message be left so that your doctor can return your call.

You can contact your doctor by ringing one of our main phone numbers and asking our receptionists for assistance.

Do you have pregnancy information packs?

Yes, please see our parenting page. Please call one of our practices for access.

Self-collection for the Cervical Screening Test

PAP smears were developed in the 1930s and have prevented millions of deaths. But now there is a better way of screening for cervical cancer. We know that the overwhelming majority of cervical cancer is linked to Human Papilloma Virus (HPV) infection, so now we screen for HPV infection - and it's called the Cervical Screening test (CST).

If you have a cervix and are aged 25-74, you should have one every five years. Cervical cancer grows slowly, taking about 15 years from an HPV infection. If you don’t have this virus on testing, come back in 5 years to check you have not developed in the meantime. If you do have the infection, doctors can assess the situation, monitor and treat as indicated.

This condition can happen to anyone with a cervix, regardless of gender identity, sexuality or sexual history. Cancer doesn’t discriminate.

Can I collect the test myself?

You may have seen the advertising: "It's your cervical screening test, own it!"

You now have choice when it comes to your Cervical Screening Test. The traditional examination is available, but now, so is the self collection method: which is safe and just as accurate. You can discuss the process and have the test with any of our doctors. Usually no vaginal exam is needed to start the conversation.

How good is it to know that women can do the test themselves to find out if they have an infection with HPV.

Want to know more? Go to Self-collection for the cervical screening test

I’ve had 1 or 2 normal Cervical Screening Tests without HPV, and I haven’t had a sexual partner since. Do I really need to keep having a CST?

Yes. Screening tests are just that: they do not reliably diagnose a condition. Screening tests are about 90% accurate- so we need to repeat them regularly to catch what we missed last time. For serial screening, the effective time between negative results is 5 years.

What reminders will I receive?

As a patient you can receive:

• Practice-level reminders: eg SMS reminders for certain non-standard appointment types. From time to time, you may also receive feedback SMS's, requesting you to leave reviews on your recent visit, for example, on Google.
• State-level reminders: eg NSW Cervical Screening Register.
• National-level reminders: eg Australian Immunisation Register.

We do not send SMS reminders for standard 15-minute appointments. Most of our reminders will be sent via HotDoc, our online booking company. These reminders will either be sent via SMS, through the HotDoc app, or, via email.

If you do not wish to participate in any or all of these reminder systems then just let your doctor know.

CFEP Survey Results

Our practice engaged an external feedback organisation, CFEP Surveys, to undertake a patient questionnaire. We are very grateful for the honest feedback provided by our patients regarding their care experience. The collection and analysis of this feedback was undertaken in February 2024 and we were provided with a summarise report of key findings. We aim to use this feedback to better our care and service experience for all our patients.

As a result of this feedback, the practice will aim to increase appointment availability amongst our practitioners, making it easier for patients to book in with their preferred GP. We are also looking at refreshing our practices; increasing the comfort of our patients in our waiting rooms. We also aim to use our TVs in the waiting room to promote services, such as our after-hours service.

How is my private information treated?

Your Doctors assures you that your private medical details will be dealt with in a confidential manner. See our full privacy policy.

How do I provide feedback?

Suggestions/complaints can be discussed with either your doctor on the day of your visit or the Practice Manager in writing to: PO Box 316, Summer Hill NSW 2130. This ensures confidentiality of your medical/sensitive matters and that your matter will be passed on to the most appropriate person for response. We cannot guarantee the safety or confidentiality of your matter if you send it to us via email. In most cases, we will respond to you in writing, via your postal address we have on file.

If you are not satisfied or your complaint cannot be resolved within the practice, you may wish to contact the Health Care Complaints Commission (HCCC). Contact details for the HCCC are as follows: Locked Mail Bag 18, Strawberry Hills NSW 2012. T: 02 9219 7444 or 1800 043 159.

You may be sent an invitation to provide feedback through our online booking company, HotDoc. Providing feedback is optional and will be posted directly to the Google page of the site you have visited. Our practice cannot remove feedback on Google. Please ensure you do not discuss confidential matters through this method, as it is accessible by all members of the Public.